Terms & Conditions

1. Who we are

We design, 3D print and finish products in Gqeberha, and we resell selected car care products. Some items are made to order and some are personalised for you. That distinction matters for cancellations and returns, so please read sections 6 and 7.

2. Placing an order

• Adding items to the cart is not an order. Your order is placed when you complete checkout, and a contract forms when we confirm it by email.
• You will receive an order number. Please quote it in any correspondence.
• We may decline or cancel an order before dispatch — for example if an item is unavailable, a price was displayed incorrectly, or we cannot verify payment. If we do, you get a full refund.
• Please check your order carefully before paying, especially any personalised text. See section 4.

3. Prices and payment

• All prices are in South African Rand (ZAR).
• We are not currently registered for VAT, so no VAT is charged.
• Delivery is charged separately and shown before you pay.
• We accept card payments through Yoco and electronic funds transfer.
• We never see or store your full card details. Card payments are handled entirely by Yoco, a licensed payment provider.
• EFT orders are held, not confirmed. We begin work once the payment reflects in our account. Please use your order number as the reference.
• If a price is shown in error, we will contact you before proceeding. You may confirm at the correct price or cancel for a full refund.

Quotes and deposits

• Quotes are valid for the period stated on the quote, normally 14 days.
• For custom and bulk work, a deposit of 80% is payable when you accept the quote. The balance is due before dispatch.
• Production begins once the deposit reflects. Lead times are counted from that point, not from the date of the quote.
• If you cancel after production has begun, the deposit covers work already done and materials already used. See section 6.

4. Personalised and custom items

• This applies to engraved or printed names, personalised number plates, custom colours outside our standard range, and anything made to your own design or file.
• If we make the error — wrong text, wrong colour, wrong item — we correct it at our cost. See section 7.
• You confirm that any name, logo, image or design you send us is yours to use, or that you have permission to use it. We may decline work that appears to infringe someone else's rights.

5. Lead times and delivery

Making your order

• Items shown as available are usually dispatched within 1–2 working days.
• Items printed to order take approximately 2 to 5 working days before dispatch. You are told this at checkout and asked to accept it before you can pay.
• Custom and bulk work is quoted with its own lead time.
• Lead times are working days and exclude weekends and public holidays. They are estimates made in good faith, not guarantees.

Getting it to you

All orders are delivered by courier. We do not offer collection.

• Delivery times are estimates given by the courier and are not under our control.
• We deliver within South Africa only. For anywhere else, contact us first.
• Please give a correct address. Re-delivery caused by a wrong or incomplete address is charged again at the standard rate.
• Someone must be available to receive the parcel. If the courier cannot deliver and the parcel is returned to us, we will contact you to arrange re-delivery at your cost.
• Risk passes to you on delivery. Ownership passes once we have received payment in full.
• If your order has not arrived within 10 working days of dispatch, tell us and we will trace it.

6. Cancellation and cooling off

Your 7-day right (section 44 of the ECTA)

Because you bought online without seeing the goods in person, you may cancel within 7 days of receiving them, for any reason, and receive a refund of the price paid. You do not have to give us a reason.

• Return the goods to us unused and in their original condition and packaging.
• You pay the cost of returning them. This is what the ECTA allows — we are only obliged to refund the price of the goods.
• We refund within 30 days of the cancellation, and normally much sooner.

Cancelling before we ship

• Stock items: cancel any time before dispatch for a full refund.
• Made to order, not yet started: full refund.
• Made to order, already in production: we may keep a reasonable amount to cover materials and time already spent, as the CPA permits. We will tell you the amount before we deduct it.
• Personalised items already produced: we cannot refund these, for the reasons in section 4.

If we cancel

If we cannot fulfil your order we will tell you promptly and refund you in full, including any delivery you paid. We are not liable for any further loss beyond that refund.

7. Faulty, damaged or wrong items

This section is your legal right under section 56 of the CPA and applies even to personalised items. It cannot be signed away.

• Every item comes with an implied warranty that it is of good quality, in working order and free of defects for 6 months from delivery.
• If an item is faulty, damaged in transit, or not what you ordered, you may choose a repair, a replacement, or a refund. The choice is yours, not ours.
• Tell us within 7 days of receiving a damaged or incorrect item, with photographs. This helps us claim against the courier, and it means we can put it right quickly.
• We pay return shipping where the fault is ours.

What is not a fault

• Normal variation in a 3D-printed item — slight layer lines, minor colour variation between batches, or small differences from a photograph. These are characteristics of the process, not defects.
• Damage from misuse, alteration, accident, or normal wear and tear.
• Damage from using an item for something it was not designed for. Our wall mounts are for keys and light objects, not for hanging heavy items.
• Failure to follow care or fitting instructions.

8. Refunds

• Refunds go back to the original payment method. Card payments are refunded through Yoco; EFT payments are refunded by EFT to the account you paid from.
• Once approved, we process refunds within 7 working days. Your bank may take a few days more to reflect it.
• Where you cancel under the 7-day cooling-off right, we refund the price of the goods. The original delivery charge and the return shipping are yours.
• Where the item was faulty or wrong, we refund everything, including delivery.
• We may reduce a refund if a returned item comes back damaged, used, or missing parts or packaging.

9. Product images and descriptions

• Photographs and renders are illustrative. Colours vary between screens, and a printed colour may not match a screen exactly.
• Dimensions are approximate and subject to small manufacturing tolerances.
• Car-related products are our own designs inspired by vehicle styling. They are not official or licensed merchandise and are not affiliated with, endorsed by, or connected to any vehicle manufacturer. Manufacturer names are used only to describe the styling.
• We may improve or change a design without notice.

10. NFC products

• NFC tags need a compatible smartphone with NFC switched on. Whether a tag works depends on the phone, not on us.
• NFC products are a convenience. They are not medical identification and not an emergency service. Do not rely on them where a life may depend on it.
• Any information you store on or link to a tag is your responsibility, including keeping it accurate and deciding who can see it.

11. Discount codes

• Codes are valid for the period and conditions stated when issued, and may be withdrawn at any time.
• One code per order unless we say otherwise. Codes have no cash value and cannot be exchanged for cash.
• Where a discounted order is refunded, we refund what you actually paid.

12. Your information

We handle your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). In short: we collect your name, contact details and delivery address so we can fulfil your order and talk to you about it. We share it only with our courier and our payment provider, and only as far as needed. We do not sell it. You may ask us what we hold about you and ask us to correct or delete it, by emailing connectomania.sa@gmail.com.

13. Our liability

• Our liability for any order is limited to the amount you paid for that order.
• We are not liable for indirect or consequential loss — lost profit, lost time, or loss arising from a delay.
• Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under South African law.

14. Complaints

Please contact us first — most problems are quick to sort out. Email connectomania.sa@gmail.com or WhatsApp 27832008837, quoting your order number. We aim to respond within 2 working days.

If we cannot resolve it between us, you may refer the matter to the National Consumer Commission or the Consumer Goods and Services Ombud at cgso.org.za.

15. General

• These terms are governed by the law of the Republic of South Africa.
• We may update these terms. The version published when you place your order is the one that applies to it.
• If any part of these terms is found to be unenforceable, the rest still stands.